Refund policy

30-day returns
Not in love with your pair? You have 30 days from the day your order is delivered to request a return — no reason needed.

How to return
Email us at info@rouza.eu with your order number before sending anything back. We'll reply with the return address and instructions. Items sent back without contacting us first may not be processed.

Condition of returned items
Slippers must be unworn outside, clean, and in their original condition and packaging, so far as reasonably possible. Trying them on at home is completely fine. If the value of an item is reduced by handling beyond what is needed to check its size, style and fit, we may deduct this from your refund.

Wrong size?
Tell us the size you need when you contact us. Once your return is on its way, we'll ship the new size to you at no shipping cost (subject to availability).

Return shipping costs
Return shipping is the customer's responsibility, unless the item arrived faulty, damaged or not as described.

Refunds
Once we receive and check your return, we'll refund you within 14 days to your original payment method. Your bank may take a few extra days to show it.

Faulty, damaged or wrong items
If your order arrives damaged, defective or different from what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't pay any return shipping. This does not limit any rights you have under applicable consumer protection law.

Gifts
If your pair was bought as a gift, the recipient can exchange it for another size or style within 30 days of delivery — just email us with the order number.

Contact
Mirado Collection OÜ (Rouza), Teguri 45, 50107 Tartu, Estonia · info@rouza.eu